FAQs – Rachel Wear Ltd

1. Is Rachel Wear Ltd a registered company?
Yes. Rachel Wear Ltd is a UK-registered company with a physical office and warehouse located at 188 School Road, Wisbech, United Kingdom, PE14 7DR.

2. What products do you sell?
We specialize in high-quality women’s high heels, combining style, comfort, and durability for modern women.

3. How can I make a payment?
We accept major credit and debit cards (Visa, MasterCard, American Express) and secure online payments via Stripe. All transactions are processed through encrypted, PCI-compliant gateways to ensure your financial information is safe.

4. Can I return or exchange an item?
Yes. We have a clear Return & Refund Policy. Refunds and exchanges are processed securely and promptly through the original payment method. For details, visit our Return & Refund Policy page.

5. How long does delivery take?
Orders are processed from our UK warehouse. Standard shipping within the UK typically takes 3–7 business days. International shipping times vary depending on the destination.

6. How can I contact customer support?
You can reach us via:

• Email: payment@rachelwear.shop
• Phone: +44 7378453527
  Our support hours are Monday–Friday, 9:00 AM – 6:00 PM (UK Time).

7. Is my payment information safe?
Absolutely. All payments are processed securely through Stripe and other encrypted channels. We do not store sensitive card information on our servers.

8. Do you have a physical store I can visit?
We operate primarily online. Our UK office and warehouse handle order processing. Visits are by appointment only—please contact us in advance.

9. Do you ship internationally?
Yes. We offer international shipping. Delivery times and costs depend on your location and shipping method selected at checkout.