Returns & Exchanges – Rachel Wear Ltd

Effective Date: May 2026

At Rachel Wear Ltd, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, our Returns & Exchanges Policy provides a clear and professional process for returning or exchanging products.

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1. Eligibility for Returns & Exchanges

• Items must be returned within 14 days of receipt.
• Products must be unused, in original packaging, and in the same condition as received.
• Sale items or promotional products may have specific return restrictions (please check the product description).

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2. How to Initiate a Return or Exchange

1. Contact our customer support team via:
   • Email: payment@rachelwear.shop
   • Phone: +44 7378453527
2. Provide your order number, product details, and reason for return/exchange.
3. Our team will provide instructions and a return authorization.

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3. Shipping Returns

• Customers are responsible for return shipping costs unless the item was defective or damaged during shipping.
• We recommend using a trackable shipping service to ensure your return reaches us safely.
• Returns should be sent to:
  Rachel Wear Ltd
  188 School Road, Wisbech, United Kingdom, PE14 7DR

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4. Refunds

• Once your return is received and inspected, we will process your refund within 5–7 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases where the product was damaged or incorrect.

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5. Exchanges

• If you wish to exchange a product for a different size or style, please indicate this when contacting customer support.
• Exchanges are subject to product availability.

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6. Damaged or Incorrect Items

• If you receive a defective or incorrect item, contact us immediately.
• We will arrange for a replacement or full refund, including return shipping costs.

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7. Contact Us

For any questions regarding returns or exchanges:

• Email: payment@rachelwear.shop
• Phone: +44 7378453527

Rachel Wear Ltd is committed to providing a transparent, secure, and reliable returns and exchanges process, ensuring complete customer satisfaction.